Managing Difficult Clients With Grace

Not every client, is your client and you know what? that is perfectly okay! Learning how to identify and manage difficult clients keeps your business and your mental health intact.

Identify red flags early: Consistent rude behavior, always late, never satisfied, unrealistic demands, constant cancellations and being disrespectful.

Redirect, educate, and release respectfully: Sometimes a calm, respectful conversation is sufficient, and other times, it’s okay to cut ties and let them go.

Protect your mental health: Your mental health is more valuable than any client causing stress for you and your business. Value your energy, don’t waste it on negativity.

Example: A client repeatedly showed up late and demanded extra services without paying. Calmly explain the late policy and associates fees, either they adjust or you part ways…no harm no foul.

Action Items:

Write down your top 3 deal breaker client behaviors and plan how to address them professionally.