Business Policies & Client Management
Policies aren’t about being strict — they’re about protecting your time, energy, and income. If you’ve ever had a client cancel last minute or no-show, you know how frustrating it can be. Clear policies prevent headaches before they happen. Policies also show the client that you are serious about your business, because if you don’t take your business serious, neither will the client.
1. No-shows, late arrivals, and cancellations – Decide upfront how much notice you require and whether you’ll charge fees. Make it part of your booking confirmation.
2. Deposits – For new or high-demand clients, deposits secure the appointment and show commitment.
3. Boundaries around services and hours – Set clear expectations about what’s included in your services and when clients can reach you.
Clients will 100% take advantage of you, if you dont have your policies, plain and clear. Its also important to not overwhelm the client with too many polices. Its also important to think about the most important policies that will make it easy for both you and your client to have an enjoyable experience while being serviced.
Action Items:
Create policies that will be conducive to your business, and if you have policies currently in place, review them and think to yourself “if i saw all these would I want to continue”
Update/Remove policies that may not be necessary.
Post them on your website, social media, and it would be beneficial if your clients could see them when they enter your space.
Keep in Mind: the policies you make for your clients also applies to you as a beauty professional, when it comes to late fee and cancellations.
